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brookstone Complaint - Brookstone toy helicopters - Extended warranty
brookstone Complaint

brookstone Complaint


Brookstone toy helicopters - Extended warranty

Brookstone sells a toy helicopter and the sales people in the store push an extended warranty. Then when the helicopter breaks and you try to get a replacement, you have to talk to another person on the phone who asks you for every serial number on the box and the receipt, and asks for this information repeatedly.

Then you are supposed to fax the receipt to them (long distance, not 800) [and why did you need me to read all those numbers if you were going to get a copy of the receipt anyway?] before you will be instructed to ship the broken helicopters to them. Only then, am I told, can I receive a replacement.

Well, I haven't gotten that far yet.

It is unfortunate that Brookstone has invested SO MUCH ENERGY into finding ways to deny customers, all for five dollars. Perhaps if they had a corporate retreat and learned about customer service, they might be able to retain a few more customers. I would think the long term outlook for Brookstone would be better if they didn't work so hard at ripping people off.

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DaveMarkarian says: (5 years ago)
Maybe some of your negative experiences penetrated the corporate consciousness. I returned mine without a receipt, and they were marvelous and accommodating.

pokhra says: (8 years ago)
Walked in, told them it was broken, they looked up my purchase with the credit card, and Voila! I had a new one in two minutes. And there wasn't another customer in the store. Well done!

coptor says: (9 years ago)
It is a shame you encountered such a myriad of problems. I too have a Brookstone toy helicopter with an extended warranty. I broke it on the fourth flight. I put it back in the box, and returned to my local store, prepared to demonstrate how the copter had failed, and argue my case. The clerk quickly grabbed a replacement off the shelf, asked for a brief description of the problem, and sent me out the door. I was VERY impressed. It later occured to me they may have got me out of there quickly because they had a store full of people. But, who cares? My experience was just as it should have been, quick and easy.

peligan says: (9 years ago)
I was given one of thosoe crappy helicopters. I never worked . Wouldn't charge. To it back to the store for a simple exchange. What a joke. I was told no reciept no exchange. I told them it was a Christmas present It didn't work And I would Like to exchange it/. Before I left 4 cusomers had walk out and Mall secuirty was called. I stood out the door of the store complaining until threatened with tresspass. I'm 55 and got 30 more years of shopping which will not be spent at Gononer Square Mall in Tallahasse. Baa Humbug to the fools.

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